A 1–Hour Support Ticket Response Guarantee
We provide a 60–minute response time warranty for each support ticket or email that you submit to our support staff. We will quickly reply to all common inquiries and forward right away the matter to our system administrators if any further assistance is required. If you make use of our Admin Services package, we’ll complete any of the included server management services at a time that has been discussed with you earlier.
A First–Rate Help Desk Service
We will be available to you 24–7–365 to respond to any queries that you may have connected with our Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also need assistance handling server admin procedures, you can check out our Admin Services package, which includes backup hard disk drive space, weekly OS updates, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures
An Easy–to–Navigate Help Area
Our Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its functionalities is a rather convenient integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most help articles also video versions that demonstrate all the actions that you can perform in a very illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each Control Panel section.