Though this is not the keyaspect in order to identify a dependable website hosting provider from a bad one or a reseller from an actual supplier, having the option to call and talk with a live person is an indicator that you are not working with a one-person company and that you will be able to reach someone whenever you're looking for help. The telephone support for web hosting services may range from standard to professional, which means that the issues which can be resolved through a phone call differ depending on the specific company. Generally, these issues are more basic and feature billing or first level tech issues because more complex issues usually require a support ticket where both you and the sysadmins can follow what's going on with a given issue. Nevertheless, being able to call your provider will save you a lot of time and efforts for the numerous small issues that will eventually show up when you manage your website hosting account.
Phone Support in Website Hosting
If you decide to obtain one of our Linux website hosting packages, you can connect with our customer support team via phone for 14 hours per day. We will help you select the best plan for your sites since we think that it is better to discuss such issues with a live person. In case you already have an account, we will help you with any kind of sales/billing questions and general matters, even with some technical problems which do not need too much time or escalation to an administrator as it'll be better to open a support ticket for time-consuming problems so as to have all the correspondence in one place. We have telephone numbers in the United States, the United Kingdom and Australia, so you are able to call the one you prefer and talk with one of our agents.