If your hosting provider provides live chat support, you are able to talk with a representative live and find out useful information or get a problem resolved in a timely manner. The advantage of using chat as an alternative to calling to consult with a live person is that you will need only a computer with Internet access, therefore you won't pay any charges when you're in a different country or state. What's more, it is simpler to copy and paste data for instance domain names, usernames or error messages i.e. details which are sometimes hard to share with the other side over the phone. The real-time chat is also a much quicker option to contact your web hosting service provider's support crew compared to using a ticketing system. What's more, in case some issue needs some more time to be resolved, you'll be able to do something else while you wait for guidance on the live chat, which means that you will not lose time - something that's impossible if you are on the telephone.
Live Chat Support in Website Hosting
Together with the telephone and ticket support, our company provides live chat support too. You will be able to contact us every day, including weekends and holidays, and we will give you more information about the Linux website hosting packages that we supply if you are not among our customers yet, or about common and billing questions when you already have a user profile. Although for entirely tech issues you will have to open a trouble ticket to the tech support team, because such issues will require more time to be taken care of, you can still contact us on the live chat for some tech info. For instance, we're able to assist you to set up an e-mail address in your email client or troubleshoot various problems, saving you a long time. Even if our phone lines are already off for the day, you will be able to speak to a live person.