There are a handful of ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll always find no matter which company you opt for is a ticketing system. This is the least complicated channel of correspondence for different reasons. If no client care staff member is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Additionally, you can copy and paste extensive bits of info without worrying about typographical errors, and if a specific problem requires more time to be solved or a number of responses need to be exchanged, all the info will be in the exact same location, so each party can always see the steps taken by the other one. The disadvantage of using tickets to contact your web hosting company is that they are often separate from the hosting platform, which goes to say that if you have to supply info or to follow guidelines, you’ll have to use at least 2 separate interfaces and this number may increase in case you want to manage multiple domain names. Moreover, a lot of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you won’t ever need to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst browsing your website files or changing various settings. The ticketing system is being strictly monitored 24x7x365 by our help desk support team and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to get assistance. In contrast to certain web hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for info with regards to any billing or technical issue. Besides, you can read a number of educational articles, which will help you handle the most commonly met problems yourself.