1 hour ticket response
We are dedicated to giving a swift and accurate response to each tech support ticket posted by a customer. Our practiced customer care staff members will review your inquiry and will think of the most effective option. We offer a 1–hour response time guarantee for all support tickets. As a matter of fact, the average customer support ticket response time has proven to be twenty minutes.
An Exceptional Client Support Service
Our customer support staff representatives possess extensive experience in the Linux website hosting packages field and are experienced enough to find a fast answer to your problem. If, however, the problem at hand is not within the competence of a client support engineer, the technical support ticket will be forwarded to a developer or administrator for additional assistance.
A User–Friendly Help Center
In the Control Panel you’ll find an intuitive Help Center section where you can get quick suggestions on how to use our hosting services. You can see the answers to your questions in our F.A.Q. archive, find more information in the web hosting account administration articles or check out our instructional video tutorials.